Overview
Welcome to CHANCE LINE! We are committed to providing our customers with satisfactory service and ensuring a smooth transaction process. To better serve our customers, whether B2B or B2C users, here are the details of our product refund and return policies.
Shipping & Logistics
- For all orders, we typically process shipments within 72 hours after payment confirmation and stock availability.
- All items shipped from China will be delivered via courier services to your specified address. For bulk purchases (large orders), we will select an appropriate shipping method such as container shipping based on the order size.
- After the goods have been dispatched, you can check the latest shipping status by logging into our website. Please note that for large cargo shipments, there may not be a tracking number provided, but we will still offer real-time logistics updates.
- If you wish to cancel an order or request a refund, please contact us as soon as possible. Once the package has entered the logistics process, we cannot intercept it for cancellation or refund processing.
Order Cancellation/Refunds
If you need to cancel an order, please notify us before we confirm shipment. For orders that have not yet been shipped, we can provide a full refund. Submit your cancellation request through our customer service channels.
Order Cancellation/Refunds
- We accept returns for unused products in their original packaging. Return requests should be made within 7 days of receiving the item.
- Customers must bear all shipping costs associated with returns unless the return is due to our error or product quality issues.
- After the returned goods are received and inspected, we will verify the condition and proceed with your refund if everything is in order.
Special Items – Custom Products
Unique Nature of Custom Products
Our custom products are specially made according to specific requirements and specifications. These items go through special production steps to meet your needs.
Custom Process Communication
- Consultation and Communication: If you intend to order custom products, please contact our staff through our customer service team. Our professionals will assist you throughout the entire process from initial consultation to final confirmation.
- Custom Order Confirmation: Before placing an order, we will discuss and confirm all customization details with you, including design, material selection, dimensions, and other personalized options.
Refund and Return Rules for Custom Products
- Non-Cancellable or Changeable: Once a custom order is accepted and production begins, it cannot be canceled or changed. Therefore, ensure all details are thoroughly considered and agreed upon before submitting the custom order.
- Not Subject to Standard Refund and Return Policies: The general refund and return rules listed on this page do not apply to custom products. Unless there are obvious manufacturing defects or the product does not match the agreed-upon specifications, we do not accept returns or exchanges for custom products.
- Quality Assurance: Despite this, we are committed to ensuring the quality of each custom product. If the received item has quality issues or fails to meet the agreed standards, we will strive to provide solutions such as repairs, replacements, or other forms of compensation.
Sample Acquisition
You can consult our staff regarding the process for obtaining samples. Samples are intended for trial use so you can better understand the actual effects and performance of the products. Both standard and custom products can be sampled, subject to availability and quantity limitations. Details can be obtained by contacting our staff who will guide you through the sample application process.
Bulk Purchase (Large Orders) Special Terms
Shipping Method
For bulk purchases, we generally use container shipping to ensure safe delivery of large quantities. In this case, there might not be a specific tracking number, but we promise to provide full logistics tracking services, ensuring you can always track the status of your shipment.
Inspection Support
- We understand the importance of bulk orders and fully support the inspection process upon arrival. If any problems are found, please contact us immediately, and we will respond promptly to resolve them.
- We encourage customers to carefully inspect the quantity and quality of goods upon receipt. In case of discrepancies or damage, please retain relevant evidence and notify us promptly so we can handle the issue quickly.
Refund and Return Policy
- For bulk orders, if there are quality issues caused by non-human factors or other situations not conforming to the contract agreement, we will provide services such as returns, exchanges, or refunds based on the specific circumstances.
- If you have any dissatisfaction or questions about our products, we are willing to make every effort to meet your reasonable demands and ensure you receive a satisfactory solution.
Important Notes
- Special items (such as custom products) may not be covered under the refund and return rules on this page.
- If you have any questions or need assistance, please feel free to contact our customer service team at any time. We are dedicated to serving you.
Thank you for choosing CHANCE LINE. We look forward to providing you with high-quality products and services!